Return to course: Wind & Hail Think Like an Adjuster

Wind & Hail

Inside the Mind of an Adjuster

Training & Mindset - 3:31

Goals & Motivations - 2:12

Who you might meet during the claim process

People You Might Meet - 16:50

Day in the Life of an Adjuster

Local Field - 3:39

Staff Inside/Independent Inside - 5:06

CAT Field - 4:39

Common Myths: The Claims Process

Adjusters Get Paid More to Deny Claims - 2:16

It’s Easier to Deny Claims - 1:38

Adjusters Understand the Construction Process - 2:53

Adjusters Work for Insurance Agents - 1:52

Insurance companies Do Whatever They Want - 2:36

Adjusters Don’t Want You at the Inspection - 1:49

Threatening Lawsuits or Appraisal Will Pay - 3:24

The claim Process

How to Explain the Claim Process - 5:25

The Adjuster Inspection - 6:38

What You Can & Can't Say - 5:34

Getting Clear Information & Expectations - 3:56

How to Read an Insurance Estimate - 11:22

Escalations - 14:47

Do the Work - 5:01

Final Invoicing - 3:00

Insurance Policies

Common Terms & Applications - 2:28

Date of Loss - 2:43

Deductible - 1:42

Matching vs LKQ vs Reasonable Uniform Appearance - 5:34

Replacement Cost Value (RCV) - 2:26

Actual Cash Value (ACV) - 9:31

Code Upgrade/Building Ordinance & Laws Coverage - 5:29

Storm/Wind-Hail Created Opening - 4:53

Common Wind/Hail Exclusions - 11:34

Supplementing

Why Should I Supplement My Claims? - 4:30

When Should I Supplement My Claims? - 3:12

Setting God Expectations With a Homeowner - 6:19

How Should I Supplement - 10:23

Do & Don't List - 1:11

Resources

Diagramming - 4:16

How to Check Roof Age in Google Earth - 3:25

How to Check IRC Code - 3:24

How to inspect & Photograph Like an Adjuster

Example Roof Inspection - 19:17

How to Explain the Claim Process – 5:25

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